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Tenant guide

Rental property guide for tenants

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Issues that affect tenants

At TTS Real Estate, we value our tenants as much as our landlords. We have designed this tenant guide by getting to know both sides of the fence, and by finding happy mediums when issues arise. It's all part of our service as a boutique rental agency. As a tenant of ours, you'll always be treated with respect.

One of the most common complaints we hear from tenants is that their past property managers did not communicate. They often waited weeks to respond to maintenance issues or other requests. With TTS Real Estate, it is our endeavour to follow up with you as soon as possible.

If you have an emergency situation out of hours, you can call us on 0401 054 325, and we'll answer if we can.

Report a maintenance issue

If you have an urgent problem, call us immediately on 0401 054 325.

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Tenant guide FAQs

What are our rights as tenants?

The Residential Tenancies Act outlines  the rights of landlords and tenants in Victoria. For specific advice on your rights as a renter, visit Consumer Affairs Victoria, or download a copy of the newly updated Residential Tenancies Act (2018).

How do we go about reporting maintenance issues?

If it's non-urgent, you get call us on [phone], or send a request about via this rental property guide. We will make an effort to respond to your maintenance request within 1 or 2 business days.

If there's an emergency situation and you require repairs outside of hours, refer to the tenant pack provided by TTS Real Estate at the beginning of your lease. Inside, you'll find information about our trusted out-of-hours tradespeople.

Can we hang things on the walls and make other minor modifications to the property?

Yes, and no. Usually, if there's going to be no lasting damage, you can go ahead and action amendments to your property without a formal request. However, things like hanging paintings and installing shelves may require consent from the landlord.

These stipulations are subject to change due to a recent review of the Residential Tenancies Act. For now, we treat modifications on a case-by-case basis, so get in touch with us before you start your DIY project.

Can I offer extra money on my bond to have a pet live with me?

As with minor modifications, we take this on a case-by-case basis. It depends on the size of your pet, the type of dwelling you are renting, and the type of flooring or furnishings present in the home. The final decision is up to the owner.

Please note: TTS Real Estate will never ask you for additional money. However, you may provide additional bond at your discretion.